We have taken measures to ensure your safety during safaris. Review our Covid & Travel Safety Measures here | Sustainability Policy
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Terms & Conditions

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PAYMENT TERMS
When you have accepted the bid, you will receive a booking confirmation.
Seven days at the latest, after you have received the booking confirmation, we need to have received your deposit:
-> Via Pesapal with your credit card. You will receive a link in your confirmation for payment via Pesapal.
Or
-> Our Kenyan bank account.
Account name: Netherken Safaris
Bank name: Stanbic Bank
Address Bank:The Nyali Centre, First Floor, Suite 31 A&B, P.O Box 87496- 80100 GPO Mombasa, Kenya.
Swift Code: SBICKENX

KES Account number: 0100000215273 for payments in Kenia
EUR Account number: 0100005839585 for payments in Eurolanden
USD Account number: 0100005839445 for payments in the other countries

stating your name and the safari or tour you have booked.

The deposit ( except Fly Safaris )consists of 30 percent of the total cost. The entire amount needs to be paid seven weeks at the latest in advance of your trip.
Fly Safaris, you need to pay the whole amount in once.
Who is Paying any transaction costs? Feel free what a good feeling is for you: you 100%, both 50% or 100% us.
We ask you to send a copy of the transfer because we only get to see the amount from the bank and no names.

 

CORONA

During the corona pandemic:
Down payments are 10% of the total costs and the entire amount needs to be paid 4 weeks at the latest in advance of your trip.
When paying a payment you agree that this booked safari may be postponed due to corona measures or cancelling your booked trip with a refund of the paid payment except the booking costs and transaction cost. Request to postpone or cancel the booked trip by email.

 

CANCELING YOUR TRIP (EXCEPT FLY SAFARIS) after the corona pandemic
You have the right to cancel your booked trip by email with a refund of the paid payment except the cancellation costs.

:If you have already paid the deposit: no refund of the booking and transaction costs.

:If you paid all the costs, and you do not leave for another two weeks: 30 percent of the total cost.

:If you paid all the costs, and you leave in less than two weeks: the total cost.

:If you want to cancel your trip, and you leave in less than 2 weeks, you owe us the total cost.

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CANCELING YOUR TRIP (FLY SAFARIS) after the corona pandemic

You have the right to cancel your booked trip by email with a refund of the paid payment except the cancellation costs.

:If you want to cancel your trip, and you leave in more than 7 days, no refund of the booking and transaction costs.

:If you want to cancel your trip, and you leave in less than 7 days, 50 percent of the total cost

:If you want to cancel your trip, and you leave in less than 24 hours, you owe us the total cost.

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LOSS/DAMAGE/THEFT/PERSONAL INJURIES AND OTHER INCONVENIENCE
Netherken Safaris&Tours cannot be hold responsible for loss, damage or theft of your personal belongings, nor can we be hold accountable for personal injuries or death. We advise you to get a travel insurance and a cancellation insurance. Please keep in mind that the travel destination differs from your own country. For example, the terrain might be difficult, the food is different, and the facilities regarding water, electricity and internet may be less accessible. We expect you to be flexible in order to fully enjoy your holiday. Please contact your local health source for news about possible vaccinations and don’t forget to bring proof of the vaccinations you have gotten.

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OUR BIDS
All our bids describe which things are included in the price that you pay for your trip, for example your entrance fee, lunches and excursions. Of course, your flight tickets, documents and personal expenses are not covered in your bid.

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CHANGES
We maintain the right to change your accommodation of choice. If your accommodation proves to not be available due to a trip that has been booked fairly late, we will of course present you with an alternative. When this is the case, we will let you know as soon as possible.