Terms & Conditions

PAYMENT TERMS
When you have accepted the bid, you will receive a booking confirmation.
Seven days at the latest, after you have received the booking confirmation, we need to have received your deposit:
-> Via Pesapal with your credit card. You will receive a link in your confirmation for payment via Pesapal.
Or
-> Our Kenyan bank account.
Account name: Netherken Safaris
Bank name: Stanbic Bank
Address Bank: The Nyali Centre, First Floor, Suite 31 A&B, P.O Box 87496- 80100 GPO Mombasa, Kenya.
Swift Code: SBICKENX

Bank Code: 031

Branche Code: 003

KES Account number: 0100000215273 for payments in Kenia
EUR Account number: 0100005839585 for payments in Eurolanden
USD Account number: 0100005839445 for payments in the other countries

stating your name and the safari or tour you have booked.

The deposit ( except Fly Safaris )consists of 10 percent of the total cost. The entire amount needs to be paid four weeks at the latest in advance of your trip.
Fly Safaris, you need to pay the whole amount at once.
Who is Paying any transaction costs? Feel free what a good feeling is for you: you 100%, both 50% or 100% us.
We ask you to send a copy of the transfer because we only get to see the amount from the bank and no names.

CANCELING YOUR TRIP (EXCEPT FLY SAFARIS) 
You have the right to cancel your booked trip by email with a refund of the paid payment except for the cancellation costs.

: If you have already paid the deposit: no refund of the booking and transaction costs.

: If you paid all the costs, and you do not leave for another two weeks: 30 percent of the total cost.

: If you paid all the costs, and you leave in less than two weeks: the total cost.

: If you want to cancel your trip, and you leave in less than 2 weeks, you owe us the total cost.

CANCELING YOUR TRIP (FLY SAFARIS) 

You have the right to cancel your booked trip by email with a refund of the paid payment except for the cancellation costs.

: If you want to cancel your trip, and you leave in more than 7 days, no refund of the booking and transaction costs.

: If you want to cancel your trip, and you leave in less than 7 days, 50 percent of the total cost

: If you want to cancel your trip, and you leave in less than 24 hours, you owe us the total cost.

LOSS/DAMAGE/THEFT/PERSONAL INJURIES AND OTHER INCONVENIENCE
Netherken Safaris&Tours cannot be held responsible for the loss, damage, or theft of your personal belongings, nor can we be held accountable for personal injuries or death. We advise you to get travel insurance and cancellation insurance. Please keep in mind that the travel destination differs from your own country. For example, the terrain might be difficult, the food is different, and the facilities regarding water, electricity, and internet may be less accessible. We expect you to be flexible in order to fully enjoy your holiday. Please contact your local health source for news about possible vaccinations and don’t forget to bring proof of the vaccinations you have gotten.

OUR BIDS
All our bids describe which things are included in the price that you pay for your trip, for example, your entrance fee, lunches, and excursions. Of course, your flight tickets, documents, and personal expenses are not covered in your bid.

CHANGES
We maintain the right to change your accommodation of choice. If your accommodation proves to not be available due to a trip that has been booked fairly late, we will of course present you with an alternative. When this is the case, we will let you know as soon as possible.